Holly talks about her background as a paramedic and flight nurse. Dan discusses certifications he obtained to become a flight paramedic. Holly discusses her path to become a flight nurse. The trio outlines similarities in protocols for flying a critical patient in the field. Holly touches on the importance of flying patients with time-sensitive presentations, be it medical or trauma-related.

Dan and Holly describe their typical day, and what their crew and individual agencies look like. The two talk logistics when responding to a scene call in the helicopter. The influence of weather on flying is discussed, and Holly goes over the limitations of IFR and VFR aircraft. Ground contact protocol and communication between ground units and the flight team are overviewed. Steve reviews a call from his agency and fields Holly and Dan some questions regarding logistics and patient care.