Frequently Asked Questions

Our Study System

How much time do I need to study?

We recommend that you allow 2-8 weeks to study for the NREMT. Use our website, study your books, and review your classroom materials. If you have less time to study (i.e. the night or week before the exam), we can still be useful in that we expose you to the types of questions and the format of the NREMT. However, this is not the type of test you should cram for.

What is snapshot?

Snapshot is a quick glimpse at how you’ve done on past tests and an area where you can find additional practice links. And of course, our test day countdown clock. You will find nothing like this anywhere else.

Are your questions from old NREMT exams?

No, it would be illegal to take their questions. We offer the same types of questions, that cover the same categories that you’ll see on your NREMT exam. They come from current DOT and state guidelines and currently used EMS educational texts.

Why do you only let me see one question at a time when I’m taking a test?

We’ve set up our tests to be the same format as the NREMT. Once you’ve clicked “next” on the NREMT, you can’t revisit that question. Try a practice test.

Does using EMTprep.com really help?

Yes! We’ve helped thousands of students pass their NREMT test. You have to put in all the hard work, but we’re here for you along the way.

How quick can I expect an email response?

We try and answer all emails within 24-48 hours. Often much sooner.

What percentage correct should I be getting before I take my test?

When you look at snapshot, what colors are you seeing? The goal here is for each category to show a green bar, indicating you score an average of 80% on the quizzes in that category.

This is my first time taking the NREMT. What can I expect?

Check out the article we wrote on “What to Expect on the NREMT”.

Shoot! I chose the wrong membership type! How can I switch to the kind of membership I need?

Just shoot us an email and we’ll get you the level you need.

Is there a phone app I can download for EMTprep?

At this time, we do not offer a phone app. However, EMTprep is specifically designed for all devices. Login using any web browsers and your account will fit perfectly on your screen whether you’re using a smartphone, tablet, or desktop computer. As long as you have an internet connection, you can study at home or on the go.

How can I reset my password?

You can reset your password by clicking the link “Forgot Your Password?” in the login area of the homepage. Or just use this link to reset it.

Can I print the study guides?

Absolutely! More than anything we want you to have access to your study guides as much as possible. Feel free to type in the answers and print, or fill our the answers by hand.

Can I add “community stack” flash cards to my “personal stack?”

See a flashcard you like? Go ahead and click the plus sign (+) on the right hand corner of the flashcard. This will add the card to your personal stack.

Billing

Is my information 100% secure?

Yes! We encrypt all credit card transactions on our secure server and never store any of your payment information. The email and any other information you provide is used for login and communication purposes only.

Will you bill my credit card after my subscription ends?

No, we will NEVER bill you after your initial signup. In fact, we don’t store any credit card information on our website, and would have no ability to bill you, even if we wanted to.

I am an instructor and would like to buy memberships for my students. How do I do that?

We offer bulk discounts to schools and EMS programs across the country. Visit our EMTPrep Classroom page for more information about pricing and classroom management tools.

What type of encryption is used for my credit card information?

When you purchase a membership, we will ask for the card number on the front of the card and the CVV number located on the back of the card. By asking for both, we take an extra step in protecting your information from other individuals.

Will you ever share my data with anyone?

No! We will NEVER share your information with anyone.

I am getting a payment error when I try to sign up. Why won’t your website accept my card?

We know it’s frustrating when technology doesn’t seem to be working. Try just one more time, ensuring your name, credit card number, CVV, and billing address are typed in correctly on the payment page. If you are still having problems, email us and we will help to get your account set up.

Guarantee

What do I do if I fail my test after using your site?

Take a deep breath… This is an awful and tricky test and you just need a little more time to study. Contact us and we will extend your membership until you pass.

Comments or Suggestions?

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