What You Need to Know When Contacting the NREMT

Posted Nov 1, 2018

So, you have a question or problem and need to contact the NREMT but you’re not sure what the best method is or how to do it? Relax, you’ve found good information on the next steps forward. Hopefully you will find this helpful. You are able to contact the NREMT through a variety of methods such as calling them, sending information by fax, using online help portals, and emailing them. Use whichever means is the most comfortable for you.

If you have forgotten your username or password and need help getting into your account you can use a webform and follow the instructions, or you can also call 1-614-888-4484 and then press 1. According to the NREMT website, the customer service representative is not able to see your password but they should be able to help you reset it if you are having difficulty with the webform. The webform and phone number are available 24 hours a day, so it doesn’t matter what time you’re attempting to access your information, help should only be a few clicks away. If you attempt to login and cannot remember your password or username you can click on forgot password/username and then it asks for your email and last name. It searches the database and sends you an email with your username, if you forgot your password you click on that tab below the ‘forgot username’ and it sends you an email with a temporary password and a link to reset your password.

If you need to call the office to discuss a particular question such as why you are not yet cleared to test, or any other concerns you may have, you can call them at: 1-614-888-4484 Monday through Friday from 8:30am to 5:00 pm Eastern Standard Time, though if you call between 12:00 and 1:00 pm they are short staffed and you may be on hold for a while.

If you sent in a request or talked to someone on the phone and are needing to send in additional information the fax number is: 1-614-888-8920. This could be anything ranging from getting a new driver’s license, discussing a court order if you did a name change, or proof of hours for recertification.

There are a lot of questions that can be answered by reaching them through email. You go to NREMT.com and click on contact us at the bottom of the page. Next, scroll down to ‘contact us by email’ and fill out the appropriate text boxes. It will ask for your name, email, registry number, phone number, and then you’ll select a topic and subject and type in your concern. There is also a spot to upload a file if needed to attach documents to the email, so you can provide any supplemental information. You’ll want to include as much pertinent information as possible to ensure a quick response. If you do not include your email or phone number they will be unable to get a hold of you to answer your questions or address your problem. In some cases, this will be best addressed over the phone so be sure to include an accurate phone number for them to reach you. Then check the box that says “I am not a robot” and click the ‘send’ button. If you do not send them enough information they may be delayed in addressing your question or concern. So be sure that you’re thorough and provide as much information about your situation or circumstances as you can.

If you need to send them a payment or application through the mail, you can send it to: National Registry, PO Box 29233, Columbus, OH, 43229. If you need to send a package or any other mail you can send it to: National Registry, 6610 Busch Blvd, Columbus, OH 43229.

Just keep in mind when you are contacting the NREMT they want to help you and want you to be successful. They are dedicated to maintaining a level of professionalism and competence in our profession, and serve to help us get our needs met and keeps the public safe through ensuring adequate training. They will address your question or concerns as quickly and accurately as possible, and their help is only as good as the information you provide. Much of the updating of accounts and passwords can be done online in a short amount of time.